Terms of use

1. About the service

The service helps landlords explore likely rental values and helps letting agents research properties, compare available evidence and prepare reports. Access may be restricted during development. We do not act as your letting agent simply because you use this website or request an estimate.

Read our privacy notice for information about personal data, cookies and marketing choices. Contact sam@mylettingsvaluation.com with questions about the service or these terms.

2. Estimates and research

Estimates, comparables and automatically prepared reports are an indicative starting point. They depend on accessible public information and details supplied by users. Asking rents are not achieved rents. Sources can change, links can stop working, and property facts or availability may need further checks.

An estimate is not a survey, formal valuation, guarantee of rent, guarantee of a letting or a substitute for an inspection and professional judgement. Confirm the property, condition, evidence dates and legal requirements before making decisions or advising a landlord. The service does not provide legal, tax or investment advice.

3. Landlord enquiries and agents

A landlord request is shared with matching subscribing agents only with the contact permission requested on the form. Matching depends on active membership and saved postcode coverage. More than one agent may receive an enquiry. There may be no matching subscriber; we cannot guarantee a response, an appointment, an instruction or any volume of enquiries.

Researched agent profiles and subscribing agents are not necessarily the same list. Check an agent’s identity, fees, services and terms before instructing it. Any agreement with an agent is between you and that agent. Agents must use enquiry details only to respond to the requested valuation and handle them lawfully; receipt of an enquiry is not permission for unrelated marketing.

4. Accounts and acceptable use

You must be at least 18 and authorised to provide the property and organisation details you submit. Keep your information accurate and account access secure. Tell us if you suspect unauthorised access.

Do not misuse the service, attempt unauthorised access, submit unlawful or misleading material, scrape it in a way that disrupts it, or upload branding or other content you have no right to use. We may restrict access where reasonably necessary to protect the service, investigate misuse or meet a legal duty.

5. Paid agent services

If a paid plan is available, its price, billing frequency, coverage allowance and applicable tax are shown before you order. A waitlist signup or account registration alone does not start a paid subscription. A payment marked as a test is not a live purchase.

Monthly membership renews automatically unless cancelled. Cancel through the billing controls in your account, where available, or contact sam@mylettingsvaluation.com before the next renewal. Cancellation stops future renewal and access normally continues to the end of the paid period. Any statutory cancellation, cooling-off or refund rights that apply are preserved.

Coverage and plan changes are confirmed before they take effect. A scheduled change does not necessarily take effect immediately. Enquiries depend on local demand, permissions and active coverage; subscription payment does not guarantee leads or exclusivity. We do not guarantee any particular business result.

If you believe a payment or subscription is incorrect, contact us with the account email and relevant payment reference. Do not email full card details. Additional order terms shown and agreed at checkout apply to that order.

6. Content and reports

Our website design, brand and software remain ours or our licensors’. You retain ownership of branding and material you upload and permit us to process it to provide the requested service. Third-party listings and images remain subject to their owners’ rights.

You may use reports provided through your permitted access for your own property planning or agency work, including sharing a prepared report with the relevant landlord. Do not misrepresent source material as your own, remove evidence limitations or claim that an indicative report guarantees an outcome.

7. Availability and responsibility

We aim to operate a useful service, but access can be interrupted by maintenance, technical problems or supplier availability. We may develop or change features, and will explain material changes affecting an ongoing paid service where required.

You remain responsible for checking information and for decisions you or your advisers make. Our legal responsibility depends on the circumstances and applicable law. Nothing in these terms excludes liability where that would be unlawful, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence. Your mandatory consumer rights are not affected.

8. Questions, complaints and changes

For support, cancellations or complaints, email sam@mylettingsvaluation.com with enough information for us to identify the account or issue. We will consider the matter and explain the next steps.

We may update these terms. The date above identifies this version; material changes to an ongoing paid service will be communicated as required and will not remove rights already accrued.

These terms are governed by the laws of England and Wales, subject to any mandatory protections that apply where you live. Consumers may use any courts available to them under applicable law.