Privacy notice

1. Who is responsible

My Lettings Valuation Ltd is responsible for the personal information we collect to operate this service. For privacy questions or to exercise your rights, email sam@mylettingsvaluation.com.

2. Information we use

• Waitlist: your name, email address, landlord or agent interest, any message and your consent record.
• Valuation requests: property address and postcode, property details you supply, contact details, services needed, letting plans, contact preferences and permissions.
• Agent accounts: account and organisation details, saved reports, postcode coverage, branding you upload, subscription status and payment references.
• Technical information: normal request and security information, such as IP address, browser details, timestamps, errors and session information.

Property research may also use publicly available listings, property records and agent websites. These sources can be incomplete or out of date. Payment card details are handled by Stripe through its payment pages; our application uses payment references and status.

3. Why we use it

• Consent: sending waitlist invitations and optional marketing updates, and sharing a landlord enquiry with matching agents when you give the relevant permission.
• Providing a requested service or taking steps before a contract: preparing requested research, operating accounts and saved reports, and administering subscriptions and service messages.
• Legitimate interests: answering enquiries, protecting accounts, preventing misuse and keeping the service reliable. We consider the impact on your rights when relying on these interests.
• Legal obligations: keeping records and responding to lawful requests where required.

You can browse without providing contact details. We need the required fields to process the relevant signup, account or enquiry. Marketing choices are separate from essential service messages.

4. Who receives information

We use suppliers for website hosting and storage, account authentication, email delivery, payments and property research. These include Cloudflare/OpenAI Sites, Supabase, Resend, Stripe and OpenAI where the relevant feature is used. Property addresses and details may be processed by research or address-lookup providers to identify the correct home and prepare a report. Fonts and property images loaded from other websites can also send normal request information to those websites.

With your permission, a landlord enquiry can be sent to subscribing agents whose active postcode coverage matches the property. This may include your name, email, phone, property details, requested services, letting plans, contact preference and estimate. An enquiry can reach more than one matching agent; it is not exclusive. It is not sent to every local agent. Agents receiving it are responsible for their own handling of your information and should provide their own privacy information.

We may also share information where necessary with professional advisers, authorities or another party to meet a legal duty or protect legal rights. We do not sell your contact details as an unrestricted marketing list.

5. International processing

Some suppliers operate internationally, so information may be accessed or processed outside the UK. Restricted transfers require an applicable UK adequacy decision or other lawful safeguards, such as approved contractual protections. Contact sam@mylettingsvaluation.com for details about the suppliers, locations and transfer arrangements relevant to your information.

6. How long information is kept

We keep information for as long as it is needed for the purpose collected. We assess whether your waitlist interest or enquiry is still relevant, whether your account or subscription is active, whether a report or support matter is still needed, and whether records must be retained for accounting, disputes or another legal obligation. We delete or anonymise information when it is no longer needed; backups may remain until their normal replacement cycle.

Ask us about deletion or a particular record at sam@mylettingsvaluation.com. We may retain a minimal record of an opt-out so that you are not added back to marketing.

7. Your choices and rights

You can ask to access, correct or erase information, restrict its use, or receive a portable copy where the relevant right applies. You can object to use based on legitimate interests and to direct marketing. You can withdraw consent at any time without affecting processing that was lawful before withdrawal.

To stop waitlist or marketing emails, reply “Unsubscribe” to an email or email us to unsubscribe. To make a privacy request, email a privacy request. We may need to confirm your identity before releasing or changing information. Withdrawal from future agent sharing does not recall messages already delivered; contact the receiving agent about information it holds.

Contact us first if you have a concern. You also have the right to complain to the Information Commissioner’s Office (ICO).

8. Cookies, storage and automated research

The private preview uses an essential access cookie lasting up to 24 hours. Account sign-in uses browser storage to maintain your session; signing out or clearing that storage removes the local session. Blocking essential storage may prevent account features from working.

The application does not currently include advertising pixels or analytics cookies. If optional tracking is introduced, we will explain it and request consent where required before using it. You can control cookies and storage in your browser. Payment and other external pages have their own notices.

Research tools can automatically produce an indicative rent and postcode matches. These are guidance and enquiry-routing tools, not decisions approving a tenancy, choosing tenants or determining eligibility for housing. You can ask us to correct information or explain an output.

9. Updates

We may update this notice as the service develops. The date above identifies this version. Where a change materially affects how your information is used, we will provide an appropriate notice.